Refund policy

Last updated: 15 October 2026

ARES Agri Solutions (Ares Agriculture, ABN 89 611 323 176) designs and 3D prints its products in Geraldton, Western Australia. We want every product to do the job it was made for. If something isn't right, get in touch and we'll sort it out.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not what you ordered, contact us as soon as you can. Include your order number and a photo of the problem.

  • For a major failure, you choose a replacement or a full refund.
  • For a minor problem, we will repair or replace the item, or refund you if we can't.
  • We cover the cost of return postage. For small items we may not need the item back at all.

Change of mind

If you change your mind, you can return an item within 30 days of delivery for a refund of the item price, as long as it is unused, in its original condition and includes all parts (including magnets and inserts).

  • Return postage is paid by you, and the original shipping cost is not refunded.
  • Change-of-mind returns don't apply to items made to order or customised for you, such as SeedSmart trays ordered by enquiry or custom prints. This doesn't affect your rights if an item is faulty.

How to start a return

  1. Send us a message through the contact form at aresagrisolutions.com.au/pages/contact with your order number, the item and the reason for the return.
  2. We'll reply within 2 business days with the return address and next steps. Please wait for our reply before sending anything back.
  3. Post the item back with tracking. We aren't responsible for change-of-mind returns lost in the post.

Refunds

Once we've received and checked your return, or approved a faulty-item claim without a return, we'll refund the original payment method within 5 business days. Your bank may take a few more days to show it.

Would you rather swap for a different gauge? Let us know in your message and we'll arrange an exchange instead of a refund.

Shipping policy

Last updated: 15 October 2026

We ship Australia-wide from Geraldton, Western Australia, and Standard shipping is free on orders of $150 or more. We don't currently ship overseas.

Shipping rates

Option

Cost (AUD, incl. GST)

Delivery after dispatch

Standard

$12.00

Usually 3 to 8 business days

Standard, orders $150 and over

Free

Usually 3 to 8 business days

Express

$17.50

Usually 1 to 4 business days

Regional and remote areas can take longer than these estimates. Delivery times are set by the carrier and aren't guaranteed.

Dispatch times

  • QuickChem gauges: dispatched within 3 business days of your order.
  • Made-to-order items: SeedSmart trays and custom prints are ordered by enquiry. We'll confirm the timing with you before you pay.

Orders aren't dispatched on weekends or public holidays.

Tracking

Orders are sent with Australia Post. You'll receive an email with your tracking number as soon as your order is dispatched.

Damaged, lost or late parcels

If your parcel arrives damaged, contact us within 7 days with your order number and a photo of the parcel and item, and we'll replace it at no cost. If tracking hasn't updated for 10 business days, let us know and we'll follow it up with the carrier. If it's lost, we'll send a replacement or refund you.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, contact us straight away. We can update it if the order hasn't been dispatched yet. If a parcel is returned to us because of an incorrect address, we'll re-send it once the extra postage is paid.

Questions

Send us a message through the contact form at aresagrisolutions.com.au/pages/contact and we'll get back to you within 2 business days.